Aqua-Tots Water Safety Instructor (Swimming Coach):

48 Hours Per Week
Fridays is a working day on special occasions
Shifts assigned based on seasons & customers demand

AT-WSI Position Objective: Work with the general manager, aquatic manager, and aquatic staff on all daily aquatic operations, ensuring company core values, customer satisfaction, and revenue increase.

Customer Service Responsibilities

Warmly welcome customers as they arrive at the facility.
Communicate clearly and professionally with both prospective and current customers.
Foster strong relationships with families by learning and remembering their names, as well as their children’s names.
Address customer concerns with patience, focusing on achieving a mutually beneficial resolution.
Escalate unresolved issues to the manager promptly and professionally.
Demonstrate exceptional customer service in every interaction, setting a positive example for colleagues.

Aqua-Tots Water Safety Instructor (AT-WSI) Duties

Embody and promote the Aqua-Tots Swim Schools Core Values.
Arrive at work at least 15 minutes before the start of each shift, ready to contribute effectively.
Wear the designated staff uniform, including a staff shirt, at all times when in any Aqua-Tots facility or location.
Ensure teaching areas are properly prepared before each shift.
Clean and maintain pool areas before and after every shift to ensure a safe and hygienic environment.
Adhere to and enforce Aqua-Tots policies regarding water safety and contamination prevention.
Teach swimming lessons in alignment with the Aqua-Tots curriculum, ensuring quality and consistency.
Provide parents with clear and knowledgeable responses regarding their child’s progression and the Aqua-Tots curriculum.
Accurately complete Aqua Cards for each lesson.
Ensure completed Aqua Cards are stored in the designated location.
Participate in staff meetings and mandatory in-service training sessions to maintain high standards and continual improvement.

Our company provides the following:

Accommodation and transportation are provided.
Medical insurance is covered.

Additionally, we offer:

Twice-a-year bonuses.
Annual salary increments.

Skills

Key Skills for a Swimming Coach

Technical Expertise: Proficient in teaching various swimming strokes and techniques.
Water Safety: Strong knowledge of safety protocols, CPR, and first aid.
Communication: Ability to explain techniques clearly and motivate swimmers.
Patience and Adaptability: Effectively work with different ages and skill levels.
Leadership: Set a positive example and manage lessons efficiently.
Organization: Keep schedules and lesson plans well-structured.

Aqua Tots Swim School

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