Job Description

ARI is one of the largest and most significant players in the global travel retail industry. We own and manage duty free and duty paid retail outlets in Europe, The Middle East, Asia Pacific and the Americas. From pioneering beginnings when we opened the world's first duty free shop in Shannon Airport in 1947, we now employ over 3,500 people worldwide and manage a turnover in excess of $1 billion. ARI's head office is based in Dublin, Ireland and is a wholly owned subsidiary of daa plc. This is an exciting opportunity for enthusiastic and ambitious individuals to work in a closely knit team who are passionate about retail and delivering the best Airport retail experience for passengers. The successful candidates will deliver a world class shopping experience to our customers at Dublin Airport, maximising sales growth and providing on-trend, customer centric services. We have a number of full-time roles based at Dublin Airport.The roles are shift based, permanent and will be appointed in line with the Framework Agreement agreed with Mandate Union. An engaging onboarding process will be delivered, which will include comprehensive training.

We Offer:

Hourly Rate €17.76
Comprehensive induction & training programme
Uniform provided on joining
Subsidised staff meals and free coffee, tea & water across breakrooms
Free car-parking for working hours with staff shuttle bus available
Travel Tax Saver Scheme and the Bike to Work Scheme
Staff discount at Dublin and Cork Airport Duty-free with 10% off purchases and frequent staff discounts across Dublin Airport & other discounts across the campus
Various Wellbeing initiatives: Complementary Flu vaccines, health clinics, EAP assistance programme,
Focus on You Wellbeing services, access to on-site gym and swimming pool in ALSAA
Active daa Charity of the Year activities, events and socials

Responsibilities

Driving Sales Approach and engage customers in line with Advanced Selling Skills Ethos (full training provided on advanced selling skills)
Link sell, substitute sell, cross sell & up sell to increase customer satisfaction and passenger average spend
Highlight ARI's value message and ARI's exclusive customer offerings
Maintain awareness of all sales, promotions and applicable Knowledge of Store, category sales targets (shift, daily, weekly)
Full commitment and participation in all promotional activities
Adherence to cash/card handling procedures Visual Merchandising & Category Management Knowledge and application of required merchandising standards in line with guidelines from the visual merchandising and category management teams
Escalate stock issues as appropriate Retail Product Knowledge Commit to attending ongoing brand training and implementing learnings thereafter
Drive personal learning regarding products sold in store through continuously engaging with ARI Knowledge Hub as a mechanism to further enhance product knowledge
Provide feedback to team members and managers regarding product interest (out of stock, customer requests.)
Display expert product knowledge of all categories within the retail area.
Provide a professional, attentive and personal customer shopping experience
Provide customers with retail and airport information as required
Foster and implement all activities related to providing a safe working and shopping environment
Customs Compliance and Stock Security
Adhere to all custom regulations & procedures e.g.. STEB bag, personal allowances for connecting flights
Pro-active in applying techniques which will mitigate stock variances or custom breaches / bringing attention to passenger movements/behaviour and/or shop/stock layout that may lead to stock variances or custom breaches

Qualifications

Prior experience working in retail or hospitality is preferred.
Demonstrate a genuine desire and commitment to provide extraordinary customer service.
Excellent communication skills.
Self-motivated and possess real passion for luxury brands.
Flexibility to work varying shifts, including nights and weekends (shift times can vary between 4am and midnight).
Committed to ARI Values

Daa as regulated entity requires all applicants to:

Pass 5-year background check (including a criminal background check/Garda Vetting)

Pass a medical evaluation

Successfully meet all requirements to obtain an Airport Identity Card

daa is an equal opportunities employer committed to celebrating diversity & inclusion and recognising the value that difference can bring, both for our business and for our people. We encourage applications from candidates with diverse backgrounds, perspectives, and experience. We ensure our recruitment process is accessible to all and offer reasonable accommodations to applicants at all stages of the selection process.

About Us

We're an airport industry leader with operations in four continents and over 3000 employees working together to ensure we deliver the best services for all our customers globally. We are a fast paced, energetic and diverse company. Offering careers that range from IT, Finance, Technical, Airport Operations to frontline security and customer focused roles and many more. Whether you are starting your career or looking for your next move, we have lots of great opportunities to choose from.

About the Team

ARI is one of the world's longest established and experienced global travel retail companies. With expertise in developing business in new and existing markets, ARI owns and manages retail outlets in 27 airports in 14 countries throughout Europe, The Middle East, Asia Pacific, and North America. From opening the world's first duty free in Shannon Airport in 1947, ARI now employs over 3,500 people worldwide and manages a turnover in excess of €1 billion. ARI is part of the Irish government-owned daa group.

Dublin Airport Authority

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