ompany Description

Polaris Technology Ltd. is an innovative systems integration and professional services firm serving both the private and public sectors in 14 countries. Our industry focus includes telecommunications, government, manufacturing, financial services, and education. We specialize in IT infrastructure, systems and storage management, convergent network integration, security, enterprise application(low code) and integration, disaster recovery, outsourcing, consultancy, support, and professional services. Our expertise and accredited partnerships enable us to help businesses maximize their return on IT investments. We focus on facilitating clients to generate revenue, reduce costs, and implement effective information systems, platforms, and networks.

Role Description:

This is a full-time, hybrid role for a Sales Account Manager located in Dammam. The Sales Account Manager will be responsible for maintaining and growing client accounts, ensuring customer satisfaction, and executing lead generation activities. Day-to-day tasks include managing client relationships, providing exceptional customer service, and driving the sales process and methodology to meet and exceed revenue and profit goals. The role also involves communicating effectively with clients and internal teams to ensure seamless service delivery by analyzing and meeting customer needs in an effort to meet sales objectives.

Reporting To:

Sector Sales Manager

Key Work:

1. To achieve sales quotas by working with the team, to obtain orders from existing customers, and establishing new accounts.

2. To call on customers to analyze opportunities, identify key personnel, and develop a strong business relationship.

3. Identify needs and develop quotations in accordance with customer requirements.

4. To respond to Requests for Proposals (RFPs) on time and be responsible for negotiating and closing orders, and to assist or ensure payments with respect to invoices are collected in time from customers.

5. Inform Product Managers of any competitive information that is obtained.

6. Focus on customer retention and new business penetration within the assigned geographic territory.

7. Ensures customer satisfaction by managing and monitoring the sales order process from data collection through order acceptance to delivery in a timely and professional manner.

8. Recommends changes in products, services, and policies by evaluating product results and competitive developments; communicating customer requirements not currently offered by the Company to Marketing.

Contributes to team efforts by accomplishing related results in a cooperative and supportive manner; participating in team sales calls, proposal development, pricing presentations, consultative selling techniques, and order closing strategies; representing the region at trade shows and customer postal counsels.

Skills

The Job Competencies

1. Communicating & Influencing

2. Customer Focus

3. Negotiation

4. Customer Drivers & Marketplace

5. Account Management

Knowledge, Skills, Education & Experience required

Knowledge

· Knowledge of the local market

· Knowledge of relevant company products

· Experience in managing customer accounts at the technical, management, and executive levels.

Skills

· Highly developed ability to communicate the value proposition of the product to the customer.

· Ability to make presentations, and follow up with well-written correspondence is necessary.

· Good project management, organizational, and prioritization skills

· Extensive sales skills, including prospecting, account planning, needs analysis, demonstrating and presenting, negotiating, and proposal writing

· Self-confident; highly motivated; ability to work under minimal supervision; good analytical and problem-solving skills

Experience

· 5 to 10 years of work experience in selling relevant products or in the industry.

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