The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:
We are seeking a Manager in Talent Operations to oversee systems enhancements, team members, and operational programs. The ideal candidate will have a strong background in talent acquisition, operational efficiency, and team leadership. This role requires a strategic thinker who can drive process optimization and collaborate effectively with internal and external partners.

Job Description:

This role is essential for driving the business forward through full lifecycle recruitment and candidate pipeline management, ensuring a diverse and high-performing team.

To succeed in this role, you should have excellent time management and communication skills, as you'll collaborate with clients and internal teams to deliver results on deadlines. This role will support a global recruiting team and will require availability outside regular working hours.

You will take the lead on critical projects, as well as providing partnership and consultative support on change projects for or involving the Global Talent Acquisition group.

The work you deliver and guidance you provide will enable PayPal GTA to identify, engage with, and hire future colleagues, alongside identifying ways to improve efficiencies, accelerate hiring, increase diversity, and maintain an industry-leading and data-informed talent acquisition capability.

You may be tasked with managing enhancement queue, schedule and deliver training sessions, update support material, along with administrative duties, like maintaining project documentation and project reporting.

Key Responsibilities:

Oversee Systems Enhancements:

- Improve talent acquisition processes and operational efficiency.

Team Management:

- Manage and lead a team of talent acquisition professionals, providing guidance and support to ensure high performance.

Operational Program Development:

- Develop and implement operational programs that align with business goals and enhance the recruiting experience.

Collaboration:

- Collaborate with business leaders and internal partners to understand recruiting needs and develop effective sourcing strategies.

Market Research:

- Conduct ongoing market research and analysis to provide market intelligence and innovative sourcing strategies.

Candidate Experience:

- Ensure a best-in-class candidate experience through effective communication and smooth handoffs between stages.

Project Leadership:

- Lead multiple projects and initiatives requiring cross-team collaboration and external partnerships.

Mentorship:

- Provide subject matter guidance to junior team members and serve as an informal lead for the team.

Qualifications:

Experience:

- Minimum of 5 years of relevant work experience in talent acquisition and a Bachelor's degree or equivalent experience.

Team Leadership:

- Proven experience in managing and leading a team of talent acquisition professionals.

Recruiting Knowledge:

- Strong understanding of recruiting processes, systems, and operational efficiency.

Strategic Development:

- Ability to develop and implement strategic sourcing strategies and operational programs.

Communication Skills:

- Excellent collaboration and communication skills, with the ability to influence business leaders and internal partners.

Research Skills:

- Experience in conducting market research and analysis to inform recruiting strategies.

Project Management:

- Ability to manage multiple projects and initiatives simultaneously.

Problem-Solving:

- Strong problem-solving skills and the ability to propose solutions to new problems as they arise.

Preferred Qualifications:

An ability to quickly adapt to rapidly changing environments
Program/Project Management experience strongly preferred
Experience in development or testing of software systems

Managing global teams and deliverables

Additional Job Description:

Subsidiary:
PayPal

Travel Percent:
0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

PayPal, Inc.

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