Overview

Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for a Sales Support Analyst.

Quest strives to be the best of the very best in everything we do. We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It's exciting, it's rewarding, it's hard work and offers career and personal growth.

The primary responsibility of the Sales Support Analyst is to support the Software Sales and Renewals organizations through customer, operational and business support. Responsible for completing tasks that aid in timely support of Sales and Renewals teams by adhering to processes and procedures relating to pricing quotes, order fulfilment, license transfers/name changes, asset management, and communication.

The ideal candidate will be a problem solver, self-starter with high attention to details, flexible to adjust to business requirements as required.

Responsibilities

Provide business support for internal teams to ensure efficient completion of requests. Includes but not limited to building complex quotes (Enterprise License Agreements, Compliance, Upgrades, Swaps), and confirming suitability of order documentation
Coordinate with other departments to secure needed deliverables
Coordinate with Legal team to ensure documents are up to date and applicable
Communicate clear instructions to internal teams to educate on our processes/procedures
Provide world class customer service to both our internal and external customers

Qualifications

Undergraduate degree or equivalent, plus 2-4 years related experience in similar position supporting sales organization (Sales Support, Sales Operations, Order Management, Finance)

2-3 years of experience building quotes with Salesforce CPQ or Steel brick CPQ
Superior writing and communication skills

High attention to detail & multitasking is a must. Strong organizational skills
Ability to prioritize objectively and time management.
Ability to work in a high pressure and fast changing environment
Able to work independently as well as within a team.
Pro-active work style with the desire to optimize internal processes
Proficiency with common business software applications such as MS Office products: Excel, PowerPoint, Outlook.
Fluent in English.
Standard office hours with the expectation that extra hours may be required around our busiest time of the month/quarter/year.

Company Description:

At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize, and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now.

We're not the company that makes big promises. We're the company that fulfils them.

We're Quest: Were Next Meets Now.

Why work with us!

Life at Quest means collaborating with dedicated professionals with a passion for technology.
When we see something that could be improved, we get to work inventing the solution.
Our people demonstrate our winning culture through positive and meaningful relationship.
We invest in our people and offer a series of programs that enables them to pursue a career that fulfils their potential.
Our team members' health and wellness are our priority as well as rewarding them for their hard work.

Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Come join us. For more information, visit us on the web at http://www.quest.com/careers.

Quest Software

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Sales Support Analyst