Responsibilities: 1 Ensure adequate installation competence coverage across our installation network (3PLs, After Sales Technicians) through e-learning certifications, training classes, and on-the-job coaching. 2 Verify the cascading and implementation of company D&I Guidelines and Protocols (e.g., fixing requirements) within the network. 3 Monitor market feedback (NPS, FFM, Snagging) to identify failures in the delivery and installation processes; propose and implement solutions, escalating critical issues to HQ Quality and Logistics Departments. 4 Conduct quality audits on installations to ensure strict adherence to company D&I protocols by logistics partners. 5 Ensure the correct usage and adoption of the company Installation Form across all installation processes. 6 Perform audits to verify that products requiring fixing are properly installed according to specifications. 7 Assess compliance of logistics partners with HSE requirements and contractual obligations regarding certifications. 8 Manage the Snagging Process, including work order analysis, root cause identification, and problem-solving activities. 9 Oversee cost allocation related to installation failures and corrective actions. 10 Prepare and share periodic reports with Country Managers and HQ to monitor Quality D&I KPIs and drive continuous improvement. 11 Requirements: * Bachelor's degree in Engineering, Logistics, Quality Management, or a related field. * Minimum of 3-5 years of experience in after-sales, installation quality management, or logistics operations. * Strong technical knowledge of products, with experience in after-sales service preferred. * Proven ability to analyse and interpret data to drive quality improvements. * Advanced proficiency in Microsoft Excel and experience working with ERP/CRM tools. * Solid understanding of Lean/Total Quality methodologies, including PDCA principles. * Excellent communication and stakeholder management skills. * Strong problem-solving mindset with the ability to handle complex projects. * Technology-savvy with an aptitude for process automation and digital toolsWe request that candidates send their CV as a Microsoft Word document where possible.Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.
Responsibilities: 1 Ensure adequate installation competence coverage across our installation network (3PLs, After Sales Technicians) through e-learning certifications, training classes, and on-the-job coaching. 2 Verify the cascading and implementation of company D&I Guidelines and Protocols (e.g., fixing requirements) within the network. 3 Monitor market feedback (NPS, FFM, Snagging) to identify failures in the delivery and installation processes; propose and implement solutions, escalating critical issues to HQ Quality and Logistics Departments. 4 Conduct quality audits on installations to ensure strict adherence to company D&I protocols by logistics partners. 5 Ensure the correct usage and adoption of the company Installation Form across all installation processes. 6 Perform audits to verify that products requiring fixing are properly installed according to specifications. 7 Assess compliance of logistics partners with HSE requirements and contractual obligations regarding certifications. 8 Manage the Snagging Process, including work order analysis, root cause identification, and problem-solving activities. 9 Oversee cost allocation related to installation failures and corrective actions. 10 Prepare and share periodic reports with Country Managers and HQ to monitor Quality D&I KPIs and drive continuous improvement. 11 Requirements: * Bachelor's degree in Engineering, Logistics, Quality Management, or a related field.
