Job Req Number: 94420
Time Type: Full Time
Customer Service SpecialistLocation/working hours Naas, Monday-Friday 09.00-17.30
Purpose of the job To meet and service customers' requirements according to agreed
SLAs effectively and in accordance with company quality procedures
and statutory requirements.
Key Tasks - Timely and effective communication with Customers & internal departments via email and telephone.
- To receive and accurately enter Bookings on Company's TMS.
- Fast instruct all consignments to appropriate department.
- Liaise with Operations and overseas offices to ensure customer commitments are delivered upon.
- Effective monitoring to ensure deliveries are completed within the agreed timelines.
- Proactive problem solving with customers and colleagues when issues arise.
- Invoicing in an accurate and timely manner.
- Inputting of costs on company's internal system.
- Provision of PODs to meet customer requirements where necessary.
- Calculate and submit quotations in accordance with current procedures.
- Create and maintain KPI's through the companies' systems and microsoft excel.
- Non- Conformance Reporting when and where needed.
- General Day to Day administrative duties.
- Monitor volume trends ongoing, highlighting any changes to management.
Skills required - Be Customer focused with dedication in your service delivery to meet Customer needs.
- Ability to maintain positivity when working under pressure, prioritising workload where necessary.
- Be reliable with the ability to multitask and have strong problem solving skills.
- Strong attention to detail, accuracy and numeracy.
- Excellent IT skills with the ability to learn new systems quickly as required i.e. Cargolink, Webcost, Microsoft Word/ Excel/Outlook.
- Excellent communication skills both verbal/written with a polite, courteous and professional telephone manner.
- 1-2 years customer service experience in a Freight Forwarding department. Knowledge of the Transport Industry is essential.
What can we offer you? - Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 75,000, operating in over 95+ countries.
- Be part of a company that has strong ambitions and targets for sustainability initiatives, both internally and externally. Please click on link** at the bottom of the page for further details on how DSV is working towards these targets.
- Be part of a company that has strong company values, to find out more about DSV, including our Values, click the link at the bottom of the page***.
- In addition, we can offer access to a selection of employee benefits, such as:
- Enhanced Annual Leave Entitlement from your start, which increases with length of service.
- Salary Sacrifice Cycle Scheme
- Abate - Employee Assistance Programme.
We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand. If you are a Recruitment Agency, please contact ukierecruitment@DSV.com to discuss.
DSV Careers
If you want to know a bit about DSV Careers, please see below****
Links:
Link* - https://www.youtube.com/watch?v=1QJLhUSBN_0
Link** - https://www.DSV.com/en/sustainability-esg
Link*** - https://www.DSV.com/en/about-DSV
Link**** - https://www.youtube.com/watch?v=SnMpG10Po3w
DSV - Global Transport and LogisticsDSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.
Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.
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Customer Service SpecialistNaas
