Tenant Relations Director is responsible for developing/maintaining strong relationships with tenants to ensure high levels of satisfaction/retention/seamless lease management. Role involves addressing tenant concerns/enhancing tenant experience/implementing strategic engagement initiatives. Ideal candidate will lead negotiations, collaborate with property management teams, and ensure compliance with all terms while promoting a positive tenant environment.Client DetailsGiga-Project based in Riyadh, developing a mixed-use masterplan.Description- Develop and implement tenant engagement and satisfaction strategies to enhance tenant loyalty and retention. - Serve as the primary point of contact for tenant concerns, resolving issues efficiently and professionally. - Oversee and support the lease negotiation process, including renewals, amendments, and dispute resolution. - Ensure all lease agreements are adhered to and coordinate with legal and property management teams to resolve discrepancies. - Build strong working relationships with tenants, understanding their business needs and aligning asset services accordingly. - Conduct regular tenant meetings, surveys, and feedback sessions to assess satisfaction levels and identify improvement areas. - Collaborate with marketing, leasing, and facility teams to plan and deliver tenant-focused initiatives and events. - Monitor lease performance metrics and prepare regular reports on tenant relations status for senior leadership. - Ensure compliance with operational standards, lease obligations, and regulatory requirements. - Foster a community-driven atmosphere within the asset that encourages collaboration and tenant success.Job OfferApart from the attractive remuneration, and associated benefits. an opportunity to execute the exciting vision and growth story that they have for KSA.
- Bachelor's degree in Real Estate, Business Administration, or a related field; Master's preferred. - Minimum of 8 years of experience in tenant relations, leasing, or property management within commercial real estate. - Strong background in handling tenant engagement, satisfaction strategies, and lease administration. - Excellent knowledge of lease structures, legal documentation, and dispute resolution practices. - Proven ability to lead tenant initiatives across a large and diverse asset portfolio.
