Senior Director Of Revenue Management

Four Seasons Hotel Riyadh • Full-time • Red Sea, Red Sea, Saudi Arabia • 4w ago

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Soon to be one of the region's foremost luxury beachside destinations, The Red Sea will comprise the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, an 18-hole golf course and more.

The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones.

The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurants and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.

Our ideal Senior Director of Revenue candidate will have

Strong revenue and budget management skills, and exceptional communication skills with the ability to build trust and confidence with your team and your stakeholders. A strategist who understands the luxury market, customer, and travel preferences; the ability to think critically and evaluate best possible solutions and resources to implement priorities and manage multiple initiatives; have an exceptional eye for detail, and a creative flair; bringing your personal touch and energy to our Resorts.

What you will do:

Responsible for leading revenue management for multiple resorts.
Strategic thinker who plans initiatives in advance of the booking window for each revenue-generating area.
Business owner of all revenue management systems and tools, including, but not limited to, RMS, PMS, BI tools, and benchmarking tools.
Effectively manage inventory, pricing, rate parity, and positioning in all distribution channels, including branded website, third-party sites, worldwide reservation office (WRO), and global distribution system (GDS).
Interpret business analytics into meaningful action to improve performance. Lead optimal pricing strategy analysis and recommendations for all room classes, market segments across both resorts.
Track and analyse the monthly commercial scorecard for both resorts with a strong focus on improving all KPI areas in line with the company's commercial strategy.
Assist with group evaluations, providing education on pricing and best practices for the sales team.
Monitor and identify current and future business trends to ensure profitability in periods of low and high demand. Control rooms and rate availability in accordance with established guidelines to maximize occupancy and revenue.
Ownership of OTA Market Manager relationship.
Create and submit resort forecasts leveraging the revenue management system. Monitor accuracy on a regular basis on IDEAS RevPlan.
Lead weekly revenue strategy meetings separate from forecast meetings. Build consensus within commercial teams to move new initiatives forward.
Assist sales and marketing and finance leadership in annual budget, marketing plan, and sales goal preparation.
Close collaboration with PR and communication, marketing, and reservation teams, focusing on the promotional campaigns, communications, and published offers.
Regular involvement in the upsell program for the front office, updating the supplement based on the anticipated demand.
Establishes and/or manages the following: published, packaged, and negotiated rate strategy tiers; segment ceilings based on historical and current demand; and incentive plans/programs for reservations agents.

What you bring:

Bachelor's degree in business administration, finance, marketing, or a related field (master's degree preferred).
5+ years' experience in revenue management with multiple properties.
Proven track record of driving revenue growth and achieving financial targets.
Strategic thinker with strong analytical skills.
Excellent communication and interpersonal skills.
Ability to work collaboratively in a fast-paced, dynamic environment.
High energy level, exceptional people skills, and enthusiasm for the global hospitality business.
Proficiency in the English language; an additional language is a plus.
Expert system experience - RMS, PMS, benchmarking, and BI tools.
Working knowledge of the sales and catering system is a plus.