User management specialist ( SVIP team）
Job Description
Key Responsibilities:
1-Respond to SVIP user inquiries in a timely, professional, and personalized manner across multiple communication channels.
2-Provide tailored support and solutions to meet SVIP users’ needs and ensure an exceptional user experience.
3-Build and maintain strong relationships with high-value users, encouraging retention and engagement.
4-Actively explore and identify new SVIP user leads and contribute to user acquisition strategies.
5-Collaborate with internal teams to escalate and resolve user issues efficiently.
6-Track and analyze user feedback and report on recurring issues to improve services.
Requirements:
1-Proficient in both English and Arabic (spoken and written).
2-Excellent interpersonal and communication skills with a strong service mindset.
3-Experience in live streaming platforms or digital entertainment is a plus.
4-Ability to multitask and remain calm under pressure.
5-Strong problem-solving skills and a keen eye for detail.
6-Comfortable working in a fast-paced and dynamic environment.
Preferred Qualifications:
1-Previous experience working with VIP or high-net-worth clients.
2-Familiarity with user behavior analytics and CRM tools.Background in customer success, community management, or account management.
