Main Responsibilities-CRM Support: Provide technical and operational support across all departments for the CRM system.-Service Enhancement: Improve services based on business needs and system integration.-Digital Transformation: Support digital strategies by developing systems and tech services to enhance operational efficiency.-Technical Recommendations: Offer recommendations to improve and develop technical solutions aligned with strategic goals.-Device Support: Provide support for computers, printers, displays, networks, and communications systems.-Network Management: Diagnose and resolve network issues to maintain connectivity.-System Updates: Conduct necessary updates to ensure continuous operation.-License Validity: Verify and renew system and application licenses on time.-User Management: Ensure proper user access rights and compliance with policies.-Network Availability: Ensure uninterrupted internal network and communication services.-Reporting: Prepare performance reports and suggest improvements.-Documentation: Document all technical activities for tracking and evaluation.
Job PurposeTo provide technical and operational support for CRM systems and contribute to the digital transformation of the center. This includes support for:-Hardware (computers, printers, screens)-Network and telecommunications services-License and user access management-Customer queue system (Q-System)
