Role SummaryResponsible for supporting the Center Manager with client relations, back-up sales, team support, and revenue growth. Acts as a brand ambassador for Cloud Spaces ensuring excellent customer service and seamless operations. Designed as a succession role for individuals aiming for management.Key ResponsibilitiesClient Relations•Welcome clients and visitors per brand standards.•Conduct regular check-ins and meetings with clients to ensure satisfaction.•Address client queries/concerns within 24 hours.•Assist with onboarding and ensuring a smooth client experience during the first 6–8 weeks.Sales & Back-up Sales Support•Sell 1 in 2 membership opportunities.•Convert day passes into memberships.•Assist manager in increasing location memberships and revenue.•Support upselling of services and maintain CRM (OPERATE).•Research competitors and stay informed about USPs.Reception & Operations Support•Manage incoming calls•Greet visitors professionally; ensure no one is left unattended in reception.•Maintain stock of marketing material.•Set up and train clients on communication systems (phones, voicemail, etc.).•Monitor meeting room bookings, couriers, and client deliveries.Administration & Accounts•Accurate client invoicing and payment receipting.•Support collections and work with Accounts Receivable team.•Ensure consistency in billing and manual price matching.•Maintain daily to-do lists and prioritize tasks.Personal Presentation•Smart casual professional dress code.•Grooming aligned with brand standards.•Professional boundaries and positive team relationships.Career PathThis role is a stepping stone to management, with a succession plan built into the position.
Required Education•Bachelor’s degree in Business Administration, Hospitality, Marketing, or a related field.•Diploma or certification in Customer Service, Sales, or Office Administration (preferred but not mandatory).Required Experience•2–4 years of experience in:oCustomer service or client-facing roles (hospitality, coworking spaces, serviced offices, or corporate reception).oSales support or back-up sales with proven success in upselling and membership conversions.oAdministrative support, office coordination, or team assistance.•Experience in a premium service environment or business center (highly desirable).•Familiarity with CRM systems such as OPERATE, Salesforce, or similar platforms.Required SkillsCommunication & Interpersonal•Excellent verbal and written communication skills.•Professional phone and email etiquette.Soft Skills•Strong organizational and multitasking abilities.•High attention to detail and accuracy in administrative work.•Positive, proactive, and professional attitude.•Ability to work independently and collaboratively.•Composed under pressure and capable of managing challenging situations effectively.Preferred Qualifications•Experience in coworking spaces, flexible office solutions, hospitality or related industries.•Basic sales training or exposure to sales pipelines and KPIs.•Knowledge of account management and invoicing procedures.
