Epic Client Systems Administrator – Letterkenny

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

About the Role:

As an Epic Client Systems Administrator, you will Install, configure, maintain and deploy the Epic client. The Epic Client Systems Administrator is essential for ensuring Epic application and infrastructure changes are communicated to the necessary teams across the enterprise. You’ll have the opportunity to maintain Epic production (PRD) and non-production (non-PRD) Hyperspace/Hyperdrive environments, in addition to MyChart and Web Services infrastructure.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Letterkenny and telecommuting from a home-based office in a hybrid work model.

Primary Responsibilities of the Epic Client Systems Administrator:

· Successfully complete all required job training, including Epic certification, within first six months of employment and keep certifications up to date
· Install, configure, maintain and deploy the Epic client and other delivery infrastructure components on Microsoft Windows servers
· Maintain and support Epic ancillary services like Hyperspace and Interconnect and the related services
· Help manage the Change Control processes for all Epic environment build migrations and infrastructure upgrades
· Monitor Epic system performance as part of daily operational requirements
· Review Sherlock and Galaxy notes and apply routine upgrades to all Epic environment client applications and back-end services
· Assist in integrating other applications with Epic using web services
· Implement Epic system high availability strategies and mechanisms
· Monitor and fine tune the performance of Caché database instances
· Develop disaster recovery procedures
· Maintain Epic production (PRD) and non-production (non-PRD) Hyperspace, Hyperdrive, and client connection environments
· Troubleshoot and diagnoses Epic application issues and implement solutions
· Ensure Epic application and infrastructure changes are communicated to the necessary teams across the enterprise
· Define, create user accounts, profiles, roles and maintain required audit information
· Works closely with database, environment/infrastructure and internal/external enterprise security teams
· Provide on call support for production performance/availability or other critical issues
· Performs other duties as assigned

You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications of the Epic Client Systems Administrator:

• Degree Qualified in relevant field (Data Science or STEM subject) or equivalent experience
• Experience working with Windows Administrator or Citrix

Preferred Qualifications of the Epic Client Systems Administrator:

• Experience working with Epic Systems
• Experience or knowledge of SQL Administration
• Experience working in an entry Level role or at a helpdesk
• Experience working on Cloud Platforms (Azure or AWS)

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2023 Optum Services (Ireland) Limited. All rights reserved.

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