Job Title: Operations Manager

Contract: Full Time

Job Purpose:

A self- motivated and result oriented manager to direct and manage BAB business activities and to develop and implement effective business strategies and program to achieve BAB’s strategic goals:

Maximizing efficiency, quality, productivity, and revenue
Developing BAB as a social enterprise and expanding to gain further financial sustainability while increasing revenue streams.

Key Responsibilities:

General:

Develop business plan in accordance with strategic objectives and goals.
Oversee implementation of the business plan in a timely and effective manner
Deliver consistent and accurate reporting and presentation

Operational Management:

Oversees daily business operations
Oversees production and retail operations:
Design, Product Development, Production, Logistics, Customer Service
Support Service including Administration, IT, HR, Finance
Sales, Marketing, Business Development
Lead the recruitment and performance management and appraisal for all staff.
Ensure delivery of high-quality service and products.
Oversee the financial activities including but not limited to development and management
Creating and managing budgets, forecasts, cash management, costing and pricing, procurement, and inventory management. Ensure that BAB operates in compliance with all relevant laws and regulations
Ensure that BAB operates in an environmentally sustainable manner.
Assess, identify, evaluate, and mitigate risks.

Business Development:

Develop and implement sales and marketing functions including retail, custom orders,
e-commerce, business to business and any existing or newly established sales channels.
Maintain positive relationships with key stakeholders, customers, suppliers, partners and the
local community.
Represent BAB at relevant industry events and conferences.
Streamline sales pipeline.
Researching and identifying growth opportunities - new business/clients

Requirements and Qualifications:Bachelor’s degree in industrial engineering or management or equivalent of seven years’ experience in related field (handicrafts development, arts and crafts).
Certification in production and inventory management as well as quality control is advantageous.
Sound knowledge of ceramics manufacturing.

Skills:

Financial management experience including budgeting, forecasting, and managerial accounting.
Strong work ethic with a commitment to transparency, accountability, empathy and integrity.
Strong leadership skills - Motivational skills, with the ability to inspire and lead teams to achieve their goals.
Experience in change implementation and the ability to adapt to changing circumstances.
Excellent verbal and written communication skills English and Arabic
Strong analytical and problem-solving skills.
Committed to social impact.
Developing & Leveraging Relationships: Ability to develop and maintain partnerships, a track record of building trust and sustaining excellent internal and external relationships.

Beit Al Bawadi

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