Job Title: Operations Manager
Contract: Full Time
Job Purpose:
A self- motivated and result oriented manager to direct and manage BAB business activities and to develop and implement effective business strategies and program to achieve BAB’s strategic goals:
- Maximizing efficiency, quality, productivity, and revenue
- Developing BAB as a social enterprise and expanding to gain further financial sustainability while increasing revenue streams.
Key Responsibilities:
General:
- Develop business plan in accordance with strategic objectives and goals.
- Oversee implementation of the business plan in a timely and effective manner
- Deliver consistent and accurate reporting and presentation
Operational Management:
- Oversees daily business operations
- Oversees production and retail operations:
- Design, Product Development, Production, Logistics, Customer Service
- Support Service including Administration, IT, HR, Finance
- Sales, Marketing, Business Development
- Lead the recruitment and performance management and appraisal for all staff.
- Ensure delivery of high-quality service and products.
- Oversee the financial activities including but not limited to development and management
- Creating and managing budgets, forecasts, cash management, costing and pricing, procurement, and inventory management. Ensure that BAB operates in compliance with all relevant laws and regulations
- Ensure that BAB operates in an environmentally sustainable manner.
- Assess, identify, evaluate, and mitigate risks.
Business Development:
- Develop and implement sales and marketing functions including retail, custom orders,
- e-commerce, business to business and any existing or newly established sales channels.
- Maintain positive relationships with key stakeholders, customers, suppliers, partners and the
- local community.
- Represent BAB at relevant industry events and conferences.
- Streamline sales pipeline.
- Researching and identifying growth opportunities - new business/clients
- Requirements and Qualifications:Bachelor’s degree in industrial engineering or management or equivalent of seven years’ experience in related field (handicrafts development, arts and crafts).
- Certification in production and inventory management as well as quality control is advantageous.
- Sound knowledge of ceramics manufacturing.
Skills:
- Financial management experience including budgeting, forecasting, and managerial accounting.
- Strong work ethic with a commitment to transparency, accountability, empathy and integrity.
- Strong leadership skills - Motivational skills, with the ability to inspire and lead teams to achieve their goals.
- Experience in change implementation and the ability to adapt to changing circumstances.
- Excellent verbal and written communication skills English and Arabic
- Strong analytical and problem-solving skills.
- Committed to social impact.
- Developing & Leveraging Relationships: Ability to develop and maintain partnerships, a track record of building trust and sustaining excellent internal and external relationships.
