• Oversee the operations departments of the hotel, including front desk, housekeeping, food and beverage, maintenance, and guest services.

• Ensure all departments are functioning efficiently and effectively.

• Implement and monitor operational policies and procedures to maintain high standards of service and guest satisfaction.

Team Leadership and Development:

• Lead, mentor, and develop Operation department heads and their teams.

• Conduct regular performance reviews and provide feedback to enhance employee performance.

• Foster a positive and collaborative work environment.

Guest Experience:

• Ensure exceptional guest experiences by maintaining high standards of service and addressing any guest concerns promptly and effectively.

• Monitor guest feedback and implement improvements to enhance guest satisfaction.

Financial Management:

• Oversee budgeting, forecasting, and financial planning for the operational departments.

• Monitor and control operational expenses to maximize profitability.

• Analyze financial reports and implement strategies for revenue growth.

Skills

Wirgan

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