We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
- Review and support with day-to-day quotations
- Support product with checking local charges and agreement quotes to ensure we minimize potential branch losses
- Plan and support with huddles and monthly meetings to discuss market intelligence and delegate workloads within the team.
- Attend the weekly branch Sales meeting and facilitate discussions on market updates and trends
- Take an active role in the transition of new business/ updates to existing business.
- Grow department Revenue in line with District budget target and management expectations.
- Supporting with BNP, AJAX, CLH, and internal financial reports to ensure that the department is showing clean financial accounting throughout all financial reports.
- Manage dept profit & loss.
- Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
- Be open to implementing new system changes and enhancements into your department.
- Be involved and suggest system/process improvements.
- Review and conduct staff appraisals and one to one meeting timely in line with the 3+1 Initiative
- Assist supervisor and key staff with goal setting and monitoring development.
- Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.
- Ensure all customers standard operating procedures are documented and kept up to date in the Desk Level Standard Operating Procedures database.
- Manage the Security, Health & Safety Program for the branch
Product Manager Job-Specific Competencies
- Employee Development (Manager, All)
Properly on-boards new hires and ensures team members have clear expectations. Provides frequent feedback that is timely, accurate, and honest. Conducts regular one-one-ones and an annual review for employees. Has development plans in place for employees that addresses competency gaps and/or prepares employees for growth. Ensures employees complete 52 hours of relevant training yearly and that required training is completed timely. Fosters a climate of compliance within the team, including to company culture, internal policies and government regulations. Promotes employee engagement and team vision, commitment and trust. Develops a #2
- Financial Excellence (Manager, Branch product)
Has a command of the P&L resulting in meeting revenue growth expectations and control of expenses. This includes monitoring department financial performance (revenue to expense, expense per shipment, etc.), analyzing customer profitability and controlling expenses. Reviews accounts receivable to manage cash flow and to ensure customers are paying within terms. Analyzes billing activity and intercompany accounting
- Operational Excellence (Manager, Branch product)
Monitors and improves product District Excellence and Global Business Operations metrics. Maps and understands department process flow, while constantly looking for areas to improve efficiency, offer customers better cycle times and service, and control costs. Effectively manages capacity and productivity of department and team members. Successfully executes a department Tactical Business Plan, providing regular updates to team and branch leadership
- Business Development (Manager, Branch product)
Actively grows the product's business and builds customer relationships through involvement in sales and retention programs. Maintains a healthy mix of current customers and manages pipeline of new accounts. Responds to requests for proposal, quotation or information timely and with market-competitive pricing matching the scope of service required by the customer. Actively participates in the transition of new business and acts as a subject matter expert for the product and the industry.
