Job Summary
This position is responsible for handling a wide range of HR inquiries and transactions, providing timely and accurate responses, and ensuring exceptional employee service.
Duties And Responsibilities
- Attend to employee requests and reply to them within the shortest time possible.
- Process HR transactions, including but not limited to benefits and compensation administration, payroll data and records management such as overtime, time attendance, official letters and leave requests, ensuring compliance with company policies and procedures.
- Maintain comprehensive and up-to-date knowledge of medical insurance policies, regulations, and reimbursement guidelines to provide accurate and informed assistance to stakeholders.
- Administer social security benefits, including handling injury claims and managing tax-related matters on a monthly basis, while also performing necessary transactions annually in compliance with regulations and company policies.
- Audit documents of new joiners on the system
- Process offboarding processes for employees, including leave balance calculations, system operations, and related tasks.
- Providing advice, documenting and processing maternity leave, secondments, part time arrangements, transfers ensuring the accuracy, completeness and timeliness of all employee data entered into HRIS and all other relevant records.
- Assist employees with accessing and navigating HR systems and tools, ensuring data accuracy and confidentiality.
- Understand the regulations & employment laws in each local country and ensure that company HR policies & procedures comply with them in addition to handling disciplinary procedures for violators as per the approved internal bi-laws
- Utilize Human Resource Information Systems (HRIS) software to record and track employee interactions, inquiries, and resolutions, as well as to enter files for new employees into the system.
Main Competencies
- Demonstrate excellent analytical skills, able to plan, organize and follow up work effectively while focusing on quality towards excellence.
- Strong team player with excellent communication skills.
- Proactively take initiatives and demonstrate a dynamic approach to adapt with changing business needs and environment.
Professional Knowledge
- Knowledge in Applicable Labor Laws and employment contracts.
- Knowledge in HRM Principles.
- Data Gathering & Analysis.
- Knowledge in Medical Insurance Principles.
- Knowledge in Social Security Principles.
- Employee Relations Management.
- Knowledge in Microsoft Office.
Job Requirements
- B.A. in Business Administration, Human Resources Management, or any related field.
- 2-4 years of experience in HR.
- Proficiency in written, read, and spoken Arabic and English languages.
