The Front Desk Department is responsible for providing exceptional service to guests, ensuring their needs are met upon arrival, during their stay, and at checkout. Key responsibilities include:
- Greeting and assisting guests upon arrival and departure.
- Managing reservations, check-ins, and check-outs.
- Handling phone calls, emails, and guest inquiries.
- Providing information about hotel services, facilities, and local attractions.
- Maintaining guest records and processing payments.
- Resolving guest complaints or concerns in a professional manner.
- Coordinating with housekeeping, maintenance, and other departments.
Skills
- Communication
- Public Speaking
- Computer skills
