High-level Job Purpose Statement
Serves as the first point of contact for all customers entering the service reception and assisting them with their requests.
Essential Duties and Responsibilities
- Greets workshop customers and determines the nature of their visit.
- Directs customers to the correct department, notifies the appropriate person that a customer is waiting and introduces the customer to a service advisor.
- Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message.
- Communicates with callers and visitors in a professional, friendly and efficient manner.
- Obtains basic demographic information about each customer, using a computer system, a log sheet or other method established by the company.
- Enters data into prospect tracking system and runs prospect reports for managers weekly.
- Communicates messages to the appropriate parties in a timely manner.
- Types memos, correspondence, reports and other documents.
- Assists service customers during the morning and evening service rush whenever possible.
- Assists with clerical duties as requested.
- Maintains a professional appearance.
- Other tasks as assigned.
Skills
Minimum Requirements for the Role
Qualifications
Experience
- 6 Month of experience in a similar role
Knowledge, Skills and Abilities
- Excellent verbal and written communication skills
- Excellent computer skills; MS-Office (Advanced Excel).
- In-depth knowledge of various service jobs.
- Fluent in English and Arabic.
- Excellent interpersonal skills
