Job Title: Laboratory General Manager
Direct Manager: (CEO / COO / MD (TBC)
Replaced By: RSO / QA-QC Manager / Lab Technical Manager
Department: HGL
Work Place: HGL
Job Grade: 12
Supervisor Scope: HGL
Position Overview:
(target and scope) The Lab GM has the overall responsibility for the operation of the Lab and its performance.
Responsibilities and Duties:
- participates in forming the annual operational budget for the Lab for approval from the higher management.
- Oversees the execution of the approved annual budget and the achievement of the budget's targets.
- Oversees the daily operations, and works towards increasing efficiency and quality of the operation.
- Expands the Lab's customer base, and builds up it's reputation.
- Strives to attract and retain high caliber customers, and attracts high value contracts.
- Works in close cooperation with the QA/QC manager to maintain and improve the high quality standards of the Lab.
- Works in expanding the Lab's scope of work, and oversees the accreditation of the scope expansion.
- Maintains a strict credit policy, and follows up the progress of the collection of the outstanding amounts.
- Undersigns all geotechnical test reports, and assumes responsibility for their content.
- Evaluates the performance of the Lab'e employees, and helps increase their performance in all aspects of the work.
- Ensures the impartiality of the Lab and all its employees, and the confidentiality of all test results.
- Approves all sales quotations, signs sales agreements, and approves purchases.
- Reviews the work process and recommends adjustments to improve efficiency and quality.
- Keeps up to date with all existing and upcoming rules and regulations affecting the Lab's operation
Skills
Performance Indicators Measuring Period
- Sales & Collections Target Achievement Quarterly
- Profitably and Cash Flow Quarterly
- New Business generation & Customer Retention Quarterly
- Personnel retention & skills development Quarterly
Qualification;
- Materials Engineer / Geologist / Civil Engineer
Experience;
- Minimum 5 years experience in same or similar position
Skills & Abilities required;
• The Lab GM is well versed in ISO 17025 regulated operations.
• Has the ability to plan the execution of big contracts.
• Can communicate effectively with all stakeholders, and negotiate with customers to gain new business.
• Can manage a diverse and multinational team of employees
Languages;
- Bilingual, Arabic and English
