Technology & Process ImprovementPrincipal Accountability Percentage: 25%1.Monitor and proposing corrective measures for the customer complaints (internal/external).2.Monitor digital transaction flows and GTRF overall performance.3.Contribute effectively to post-integration related requirements/initiatives 4.Observe possible improvements with the digital initiatives and provide recommendations to the Head of GTRF- Business Management for implementation. 5.Coordinate with Product team for the implementation of new digital initiatives/systems.6.Maintain remote working environment for employees and clients’ adhering to health & safety protocols, and as part of digitization and business continuity initiatives.Optimization Principal Accountability Percentage: 25%1.Contribute to the development of GTRF strategy and annual plans, monitor execution and update regularly.2.Attend periodic SLA meetings.3.Conduct regular discussions with internal stakeholders.4.Refer if any observations on global & local market changes to product team.5.Maintain close contacts with the Group GTRF for any update and apply best practices with Bank’s GTRF-Services.6.Provide inputs for monthly/quarterly/semiannual and annual newsletter/insights on GTRF. initiatives/achievements which to be shared with GTRF MT. 7.Ensure employee & customer health & safety in line with bank’s and regulatory guidelines. 8.Monitor group level developments related to GTRF and recommend to apply as appropriate for bank’s GTRF9.Ensure celebrating GTRF success.People Management & Development Principal Accountability Percentage: 20%1.Organize necessary knowledge improvement sessions using the resources within the GTRF team, L&D/HR and external resources and Contribute to awareness sessions on operational aspects for GTRF teams.2.Monitor and enables the achievement of goals and key performance indicators for direct reports and ensures effective implementation of the performance management process in the department. 3.Organize employee performance rewards & recognition scheme, and entertainment activities.4.Encourage employee ideas, assess, decide and motivate.5.Encourage and promote the bank’s new culture and values.Risk & Control Principal Accountability Percentage: 30%1.Collaborate and work together with GTRF internal stakeholders as well as Compliance, Legal, ORIC, WMR etc...2.Develop team awareness on operational incidents and implement mitigation plans.3.Regular review of existing processes and provide recommendations to Head of GTRF- Business Management for maintenance & improvements.4.Ensure all operational guidelines are updated, circulated and attend immediately for any reported violations to apply necessary corrective measures.5.Ensure all reported/referred findings are attended & closed promptly whether through Helios or directly.6.Governs implementation of GTRF policies and processes (operational, regulatory, financial, informational, reputational and audit risks) and provide feedback on the referred FIM’s / BRCC and workflow updates.7.Reviews implementation of the internal control systems in line with relevant operating procedures and regulatory requirements and take corrective action based on audit findings.8.Vetting the non-standard LG & D/C texts and structure transactions.
1. Extensive experience in reviewing and vetting guarantee / standby DCs.2. At least 10 years’ experience in letter of guarantees and letter of credits.3. Ability to conduct regular discussions with internal stakeholders such as Compliance, Legal, and Credit Risk. 4. Ability to refer any observations on global or local market changes3. Ability to prepare and present training sessions for the team members whenever needed.4. Strong analytical and communication skills to effectively collaborate with various departments.
