The
Customer Service Agent at Jo Academy plays a crucial role in ensuring a seamless experience for students, parents, and educators. This role involves handling inquiries, resolving customer issues, and providing guidance on Jo Academy’s courses and platform.
- Troubleshoot technical issues and coordinate with the technical support team for resolution
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
- Follow up with customers to ensure their concerns are fully resolved
- Maintain accurate records of customer interactions and feedback.
Qualifications
- Bachelor’s degree in Business, Communication, or a related field
- Previous experience in customer service, preferably in an EdTech or e-learning environment
- Ability to handle multiple inquiries efficiently and professionally
- Basic technical troubleshooting skills for common user issues
- Familiarity with CRM systems and customer support software is a plus.
