Who we are NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organisation of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.nfpireland.ie.
About the role We are recruiting for a
Health & Wellbeing Account Manager to play a key role in supporting both individual and corporate clients with their health, dental, vision and wellness benefits. You'll be responsible for managing consumer renewals, advising on tailored plan options, and overseeing the administration of Corporate Group Schemes.
Overview of duties - Manage our existing portfolio of retail health insurance clients.
- Proactively engage clients ahead of renewals with alternative plan options and quotes.
- Respond to inbound queries from our website and other channels.
- Support Health & Wellbeing consultants with day-to-day administration of corporate schemes (joiners, leavers, retaining business going from scheme to direct policies.
- Assist with onboarding new group schemes and client implementation.
- Liaise with insurers, employees, and HR teams to deliver a seamless experience.
- Process benefits changes, including enrolments, amendments, and terminations.
- Monitor health insurance renewals and recommend suitable options.
Person specification Knowledge, skills and abilities - Clear, confident communication skillsespecially when discussing plan changes.
- A tailored approachunderstanding each client's unique needs.
- Adaptable in a fast-paced, evolving environment.
- Ability to manage competing priorities with strong organisational skills.
- Confidence in resolving issues and maintaining positive relationships.
Education / and or Experience - APA Qualified (or working toward qualification).
- Minimum 2 years in a benefits administrator or similar role, ideally within a broker or health provider setting.
- Strong understanding of the Irish health insurance market and regulatory landscape.
Key Information Hours: Monday Friday, 35 Hours
Location: Blackrock, Hybrid
What you'll love about usWe may be a global business, but our culture is united and truly collaborative. We strive to adopt a genuinely flexible approach to working, and we have the technology to make it as easy as possible for our people around the world to connect to one another, and to be productive in and out of the office.
We want everyone to bring their best selves to work each day, so we have a relaxed and casual office environment, plus great employee benefits and socials. Joining NFP means you'll get plenty of opportunities to invest in your career and personal development.
Attractions - NFP - We pride ourselves on our fast-paced, collaborative, vibrant working environment and hybrid model for part-remote working.
- Our PeopleFirst culture means our people work in a flexible and autonomous way and have the freedom and expertise to deliver outstanding service to clients in the way that they know-how.
- We build partnerships with organisations that can complement our client offering and we invest in new technology to deliver innovative solutions in our given markets.
- We focus on making sure that people can bring their best selves to work every day; and that they are placing as much importance on family and community as they do their valuable work.
- Our inclusion and belonging initiatives and charity work form a large part of this. NFP has an Executive Board member as well as Board made up of individuals from across our entire business dedicated to inclusion and belonging.
If this sounds like something in which you are interested, please apply or contact Lucy Reed for further information. NFP and You... Better Together!
