About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location
An architectural icon in the heart of Saudi Arabia's vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.
Main tasks and responsibilities
- Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest's order according to Four Seasons standards. Describe the selection of food and beverage menu items to guests by offering interesting and vivid descriptions of each item's origin, taste, and preparation methods.
- Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system; check completed kitchen orders with the guest's original order; coordinate delivery of items to the guestroom by room service servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.
- Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests through all channels of communication (chat, email, phone calls).
- Coordinate amenities delivery by ensuring that all requests are received, filed, ordered from kitchen, and delivered in a prompt and accurate fashion.
- Comply with Four Seasons' Category One and Category Two work rules and standards of conduct as set forth in EmPact.
- Work harmoniously and professionally with co-workers and supervisors.
- Coordinate all requests from butlers, guest experience, and housekeeping regarding in-room requests of dining equipment, in-room requests, in-room private bar, or through HotSOS system.
- Handle in-flight catering and takeaway requests, quotations, payments and ensure that email communications are efficient and accurate.
- Deliver excellent service by following LQA and Forbes standards.
- Comply with ISO 22000 and PCI standards.
