Responsibilities:-Ensure adequate installation competence coverage across our installation network (3PLs, After Sales Technicians) through e-learning certifications, training classes, and on-the-job coaching.-Verify the cascading and implementation of company D&I Guidelines and Protocols (e.g., fixing requirements) within the network.-Monitor market feedback (NPS, FFM, Snagging) to identify failures in the delivery and installation processes; propose and implement solutions, escalating critical issues to HQ Quality and Logistics Departments.-Conduct quality audits on installations to ensure strict adherence to company D&I protocols by logistics partners.-Ensure the correct usage and adoption of the company Installation Form across all installation processes.-Perform audits to verify that products requiring fixing are properly installed according to specifications.-Assess compliance of logistics partners with HSE requirements and contractual obligations regarding certifications.-Manage the Snagging Process, including work order analysis, root cause identification, and problem-solving activities.-Oversee cost allocation related to installation failures and corrective actions.-Prepare and share periodic reports with Country Managers and HQ to monitor Quality D&I KPIs and drive continuous improvement.
-Bachelor’s degree in Engineering, Logistics, Quality Management, or a related field.-Minimum of 3-5 years of experience in after-sales, installation quality management, or logistics operations.-Strong technical knowledge of products, with experience in after-sales service preferred.-Proven ability to analyse and interpret data to drive quality improvements.-Advanced proficiency in Microsoft Excel and experience working with ERP/CRM tools.-Solid understanding of Lean/Total Quality methodologies, including PDCA principles.-Excellent communication and stakeholder management skills.-Strong problem-solving mindset with the ability to handle complex projects.-Technology-savvy with an aptitude for process automation and digital tools
