We are seeking a dynamic Client Relations Executive to join our team in Riyadh. In this role, you will be the primary point of contact for our valued clients, ensuring excellent service delivery and fostering strong, long-term relationships within the fast-moving consumer goods and hygiene distribution sector.Responsibilities:- Build and maintain strong, long-lasting client relationships.- Serve as the lead point of contact for all client account management matters.- Ensure the timely and successful delivery of our solutions according to client needs and objectives.- Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.- Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.- Resolve client issues and complaints swiftly and effectively to maintain high client satisfaction.- Prepare regular reports on client status and performance metrics to management.- Handle pricing and collection with clients after receiving details from sales team- Collaborate with internal teams to improve the client experience and drive customer retention.
- Bachelor’s degree in Business Administration, Marketing, or a related field.- Proven experience in client relations, preferably within FMCG or hygiene distribution sectors.- Excellent communication, interpersonal, and negotiation skills.- Strong problem-solving abilities and customer service orientation.- Ability to manage multiple accounts and meet deadlines in a fast-paced environment.- Fluent in English; proficiency in Arabic is highly desirable.- High level of professionalism and a proactive attitude.- Familiarity with CRM software and MS Office Suite.
