Job Purpose:
The Systems Applications Specialist is responsible for the day-to-day support, administration, and optimization of enterprise applications used across the organization. This includes ensuring applications are properly configured, integrated, and performing reliably to meet business needs. The specialist works closely with end-users, IT teams, and vendors to troubleshoot issues, deliver enhancements, and ensure the alignment of application capabilities with business goals.
Main Duties & Responsibilities:
- Administer, maintain, and support core business applications (e.g., ERP, QMS, CRM, finance, document management systems).
- Serve as a liaison between business users and technical teams to gather, document, and translate application requirements.
- Troubleshoot and resolve application issues, including system errors, integration failures, or data inconsistencies.
- Support application updates, patching, and version upgrades in coordination with vendors or internal teams.
- Ensure data integrity, accuracy, and compliance across integrated systems.
- Develop and maintain workflows, forms, reports, and dashboards using tools like Power Platform, SQL, or system-specific builders.
- Support integration efforts between systems using APIs, middleware, or automation tools (e.g., Power Automate, Logic Apps).
Qualifications, Knowledge & Experience:
- Bachelor’s degree in computer science, Information Systems, or related field (or equivalent work experience).
- 3–5 years in enterprise app support or system admin.
- Experience with platforms such as Microsoft Dynamics 365, HR Management Systems, etc.
- Understanding of application lifecycle management and change control procedures.
- Proficiency in user support, business analysis, and technical troubleshooting.
- Ability to manage multiple priorities and projects with attention to detail.
- Excellent verbal and written communication skills.
- Experience documenting technical processes and user guides.
- Ability to work collaboratively with cross-functional teams.
