About N.V.MAYEKAWA Europe S.A. AL Khobar BranchMAYEKAWA is a leading manufacturer of industrial refrigeration and gas compressors, and a prominent thermal engineering company. MAYEKAWA’s compressors are used worldwide in industrial refrigeration and freezing, heat pumps, and oil & gas markets. Our compressors leverage thermal technology developed through years of experience to consistently provide high quality. MAYEKAWA’s compressors are highly trusted, having been used globally for over 70 years.MAYEKAWA established its business in the Kingdom of Saudi Arabia (located at Al-khobarKhobar) in 2016, and we are looking for an After-Sales Service Executive to join our Service team, who is passionate about providing the best support and service for our customer. Don’t miss this exciting opportunity!Duties and ResponsibilitiesAn After-Sales Service Executive is responsible for managing the installation, maintenance and repair of the product. This may include overseeing service delivery and ensuring customer satisfaction with the products. Here are the overview of the Duties and Responsibilities but not limited to;•Maintenance for screw and reciprocating compressor for refrigeration system.•Commissioning and start up work for refrigeration system.•Respond to customer inquiries in a timely and professional manner•Resolve post-purchase issues, including product replacements and repairs•Coordinate with internal teams to address and follow up on the issues•Maintain detailed records of customer interactions and resolutions of the issues•Monitor customer’s feedback and suggest improvements to enhance service quality•Provide continuous product-related information and assistance to the customers
•Bachelor’s degree or equivalent required•Proven experience in an After-Sales Service role for at least 3 years•Effective Communication with customers and company personnel•Strong interpersonal skills, positive attitude, team player, continuous improvement mindset•Fluency in English, both speaking and writing•Holding a valid Driver’s license is preferred
