About Deloitte: When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training & Development Excellence Award.
Our Purpose
Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most-for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.
Our shared values guide the way we behave to make a positive, enduring impact:
• Lead the way
• Serve with integrity
• Take care of each other
• Foster inclusion
• Collaborate for measurable impact
During your tenure as an Associate/Experienced Associate (Talent Operations), you be assisting with all administration tasks related to HR Operational tasks.
Your responsibilities will include:
• Liaising with Immigration/Government relations Team for collection of required documents, sharing of process flow as well as application on required Ministry systems or portals.
• Registration & Cancellation of Pension or Social Security for Employees during Onboarding or active employment.
• Medical & Life Insurance Management & query handling for employees as well as dependents. This also includes coordinating with Insurance vendors for required processes.
• Resolve employee service requests (e.g., Leave balance discrepancy, leave cancellation and amendment, payroll discrepancy, loan and advance payment requests, benefits & allowances requests, employee letter requests, etc.) raised through the ServiceNow platform.
• Explore any bottlenecks in resolving the service requests, coordinate with relevant stakeholders, or bring it to the management’s notice to ensure the requests are resolved within the defined Service Line Agreement.
• Managing the collection of visa related documents and sharing these with Immigration/Government relations Team or with attestation vendors.
• Liaising with Employees to guide them on Visa application, Work Permit Application, Permit or Visa Renewal as well as application of specific Visa types such as Golden Visa Process (UAE).
• Coordinating with Internal Team for Mobility & Transfer process.
• Creating & amending Employee profiles for all Employee Types along with updating of mandatory information i.e., salary, leave workflows, Start Date, Nationality, Job details etc. on HRIS.
• Maintaining soft copies of Joiners & Leavers Personal and Employment documents on Central Repository as well as Internal tools. Retain a physical copy of documents for filing as required by the Office location as per labour law.
• Initiating & completion of end-to-end Exit steps including HRIS profile deactivation, collection of Exit documents, ensuring IT assets are returned and login details changed in coordination with IT.
• Extraction and providing HRIS reports for Employees including Joiners and Leavers to internal stakeholders on a weekly, monthly or quarterly basis based on requirement.
Leadership Capabilities:
• Builds own understanding of our purpose and values; explores opportunities for impact.
• Gather firm policy & procedure knowledge.
• Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to execute tasks with a view to reduce errors and risks.
• Understands expectations and demonstrates personal accountability for keeping performance on track.
• Actively focuses on developing effective communication and relationship-building skills.
• Understands how their daily work contributes to the priorities of the team and the business.
Qualifications:
• Bachelor's Degree in relevant subjects.
• 1-3 years relevant work experience.
• Good level of technical proficiency and computer literacy particularly with spreadsheets (Word, Excel, PowerPoint).
• Preferably fluent in Arabic and English.
• Strong interpersonal skills.
• File management skills.
• Ability to exercise appropriate level of judgement.
• Strong time management skills with ability to prioritize workload and work under pressure with a flexible approach.
• Strong attention to detail.
• Communication skills – ability to work with staff cross the different business units and across different grades.
