Key Responsibilities
Planning and Implementation
- Develop and implement MEP maintenance systems.
- Evaluate safety and security across all facilities.
- Submit monthly reports detailing maintenance activities and compliance.
Supervision and Monitoring
- Ensure Planned Preventive Maintenance (PPM) records are maintained and updated.
- Monitor third-party service providers and document performance and service feedback.
Corrective and Preventive Measures
- Attend meetings with store management and security teams to address maintenance and security concerns.
- Identify root causes of issues and propose preventive solutions.
Security and Loss Prevention
- Plan and implement safety and security measures to minimize loss, theft, damage, and shoplifting.
Third-Party Vendor Management
- Manage tasks outside the AMC scope by coordinating with external vendors.
- Request quotations, define scope of work, and ensure timely and quality execution.
Budgeting and Finance
- Contribute to annual business planning and manage monthly maintenance budgets.
- Raise purchase orders, track invoices, and ensure service delivery within SLA requirements.
Helpdesk and CAFM Management
- Oversee the helpdesk operations and manage facilities-related software including CAFM.
- Ensure timely tracking and resolution of maintenance requests.
Asset Management
- Monitor and maintain MEP and other assets using CAFM tools.
- Ensure proper asset lifecycle tracking and maintenance scheduling.
Skills
Required Skills and Qualifications
Education
- Diploma in a technical discipline or Facilities Management.
- Professional affiliation with FM bodies (e.g., BIFM, IFMA) is a plus.
Experience
- 3 to 5 years of relevant experience in retail facilities management in Saudi Arabia.
Technical Skills
- Strong hands-on experience with MEP systems and security infrastructure.
- In-depth understanding of the Saudi market, including vendors, licensing, property laws, and civil defense approvals.
Communication and CRM Skills
- Strong customer service orientation with a proactive, solution-driven mindset.
- Excellent written and verbal communication skills in English.
IT Skills
- Proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Experience using CAFM or other facilities management software is essential
