Essential Duties and Responsibilities A proactive and capable Senior Factory Coordinator who can independently manage and support the operations of our joinery factory, client communication, internal coordination, certifications, and administrative oversight. The candidate will play a pivotal role in bridging client needs with factory execution, ensuring smooth internal processes, and contributing to building the factory’s long-term structure and reputation.This is a multi-functional leadership role requiring strong communication, process management, operational oversight, and initiative—with minimal supervision.Key Responsibilities:Client & Project Coordination•Act as the main point of contact for clients—understand project needs, timelines, and expectations.•Translate client requirements into clear internal action plans and coordinate with the production manager and factory team.•Ensure client satisfaction through consistent follow-up, timely updates, and quality deliverables.Factory Operations & Support•Support and facilitate the production manager in resource planning, manpower mobilization, and progress tracking.•Monitor daily operations and ensure works are progressing according to schedule and scope.•Identify delays, risks, or bottlenecks early and alert management with recommended actions.•Take the lead in setting structure and work culture, contributing to future growth and branding of the factory.ERP, Procurement & Finance Coordination•Handle payment workflows: raise requests, track approvals, follow-up with finance, and report status.•Maintain and manage the Procurement Log, ensuring materials and resources are aligned with the design scope, budget, and timelines.•Use ERP software to manage job costing, material tracking, workflow approvals, and reporting.•Work closely with finance and procurement teams to prepare regular operations and cost reports.Certifications & Compliance•Take initiative to lead the qualification of the factory for ISO certification and other required accreditations (e.g., fire-rated doors and industry-specific approvals).•Coordinate with certifying bodies, consultants, and internal stakeholders to ensure documentation and processes meet required standards.•Monitor and update compliance-related records, including legal, commercial, and technical documentation submitted to clients.•Ensure all processes are in compliance with HSE regulations and local authority requirements at both factory and site levels.Administration & HR Coordination•Handle basic HR and administrative responsibilities in the early phase—attendance, staffing needs, and documentation.•Coordinate with internal departments to improve workflow efficiency and documentation standards.•Promote discipline, professional conduct, and cleanliness on the shop floor to build a reputable brand identity.•Lead efforts to develop the factory’s image and long-term positioning in the industry.
•Bachelor’s degree in Engineering, Architecture, Business Administration, or related field.•7–10 years of relevant experience in operations, production, or client-facing coordination within joinery, interiors, or construction.•Strong understanding of joinery production processes, ERP systems, procurement, and reporting.•Experience with certification processes such as ISO and joinery related certifications.•Excellent interpersonal and site-level communication skills.•Strong multitasking, team leadership, and problem-solving ability.•Ability to work hands-on and appealing personality.
