Job Purpose:Prime purpose of Pre-Sales Engineer is to support after sales queries and provide complete solution to networking and wireless technology portfolio. Pre-Sales Engineer will support customers by resolving complex technical problems by providing systems programming assistance, informal product / system trainings, troubleshooting, fault finding and coordinates hardware, software system project and attends to emergency situations onsite / offsites. Duties/Responsibilities:•Responsible for all networking technical support to sales on assigned brands.•Provide pre-sales support for the complete networking product and Industrial communication portfolio.•Support the Sales with Bid/Tender documents and proposals, from early-stage design, budget phase, proposal and also negotiation and clarifications.•Prepares BOQ based for technical documents (RFQ, RFP and others)•Participates in customer meetings, Identify and gathers customer requirements, develop and propose system designs aiming to assist the customer with a highly reliable system.•Provide technical product presentation for functionality as well as conduct customer workshops and training as and when required•Become the Subject Matter Expert for the company’s products and solutions•Participate in network planning with customers to provide guidance on applications, usage, integration and best practices•Responsible for carrying out site visits for preparation of technical documentation as and when required by the company.•Manage RMA process (reception, processing, return of faulty and repaired/replaced products, as and when needed).•Prior Experience of working in distribution of Industrial automation, Networking, Wireless, CCTV, Telecommunication product service is preferred.
Required Skills/Abilities: •5+ years of experience in presales engineering, technical sales, or a similar role, with a focus on networking technologies (such as routing, switching, firewall, VPN, SD-WAN, etc.).•Experience with network architecture design, deployment, and troubleshooting.•Familiarity with networking protocols (e.g., TCP/IP, DNS, DHCP, HTTP/S, BGP, OSPF) and technologies like LAN, WAN, wireless, and SDN.•Experience in diverse industrial automation sector such as Oil & Gas, Critical Infrastructure, Power Utilities, Energy, Transportation & others.•Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients and internal teams.•Prior experience in customer-facing roles, including demonstrations, presentations, and solution design.Education and Experience:•Bachelor’s degree in Computer Science majoring in Networking / Telecommunication / Wireless Technology.•Certifications in networking (e.g., CCNP, CCIE, CompTIA Network+, Juniper, etc.).•Prior Experience of working in distribution of Industrial automation, Networking, Wireless, CCTV, Telecommunication product service is preferred.
